Discover the true potential of your coffee offerings through the Flow Coffee Telemetry System – a monitoring system seamlessly integrated with your espresso machine, providing valuable feedback on every shot poured. Empowering baristas to craft consistently high-quality coffee drinks, this system is designed to delight your end customers. Enhance sales and customer loyalty by ensuring the consistency that keeps regular customers returning for the exceptional coffee experience they expect.

HOW IT WORKS

Flow Gateway Device
Flow device effortlessly merges with your volumetric espresso machine, capturing intricate shot details with precision. These data points are swiftly relayed to servers for immediate analysis, evaluating adherence to your personalized recipes based on volume and time specifications. Engineered for convenience, Flow is a plug-and-play system strategically designed to be placed under the bar or on a nearby surface. Its compact design ensures minimal space occupation, making it an efficient and unobtrusive addition to your coffee setup. It is internet-connected and connects to your espresso machine using simple universal hardware. 

Real-Time Barista Feedback - Gauge
The barista feedback system visually presents each pulled shot in real time, offering immediate insight into recipe consistency. Baristas receive instant performance feedback via a scoring system (Perfect, OK, Too Slow, Too Fast), facilitating ongoing skill enhancement. When needed, the system provides grinder adjustment suggestions, empowering baristas to refine their techniques consistently. This feedback is conveniently accessible on a separate mobile, tablet, or desktop device, allowing for easy monitoring and analysis. Additionally, this evaluation provides valuable insights into your business's waste generation.

Flow Dashboard
Accessed through a web-based dashboard, this analytics tool provides a comprehensive overview of every shot poured. Enjoy the convenience of viewing these analytics on the web-based dashboard, allowing you to log in from any device for seamless monitoring. Assess the performance of your baristas and identify sites that may require additional support. This data serves as confirmation of recipe adherence while offering valuable insights into shot trends, helping you forecast inventory needs, and optimizing staff scheduling.

Cost / 45-Day Free Trial
A one-time hardware purchase and a monthly license complete the package. Plus, enjoy a 45-day free trial starting from the day you receive the system. After the trial, the subscription seamlessly transitions to the selected renewal frequency.

BENEFITS

• Cost Savings: Visibility enables businesses to pinpoint improvement areas, provide enhanced support to baristas in training and staffing, and identify weaknesses in shot processes during busy periods. This insight aids in strategic planning for preventative maintenance and supplies, optimizing operations.
• Consistent Quality: High-quality beverages and consistency are valued by customers, fostering loyalty to your business.
• Increased Return Business and Customer Loyalty: A continuous flow of returning customers cultivates strong loyalty among your customer base, contributing to sustained business success.
• Improved Customer Satisfaction: This leads to positive customer experiences, increased brand loyalty, and positive word-of-mouth referrals, ultimately contributing to the overall success and reputation of your business.
• Reduced Coffee Waste: This aligns with any sustainable business practice looking to minimize its environmental impact and also contributes to cost savings by optimizing resource usage thereby improving overall operational efficiency.
• Higher Perceived Value of Each Coffee: This positions your offerings as premium, leading to increased customer satisfaction, willingness to pay a premium, and an overall positive impact on your brand's image and profitability.
• Increased Opportunities for Add-on Sales: This is advantageous as it contributes directly to higher revenue streams and profitability. By enticing customers with additional offerings, you enhance the overall customer experience while maximizing the economic potential of each transaction.
  
• Identification of Issues for Barista Training: This is beneficial as it allows for targeted skill improvement, ensuring that baristas continually enhance their craft. This leads to consistent quality in coffee preparation, increased customer satisfaction, and an elevated reputation for your establishment.
• Training Tool: Use this to consistently maintain your standards. Having this system also attracts baristas because it makes the job and training easier.

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